Frequently asked questions

  1. Is my booking affected in anyway?
    No your booking will continue to be serviced by Travelselect. You can call us on 0871 222 3213, should you require assistance.
  2. How can I contact you?
    For an existing booking with Travelselect please call us on 0871 222 3213. For any new bookings please visit our sister site www.lastminute.com
  3. Why have you closed Travelselect?

    lastminute.com has an extended family of brands (23 in total) that offer our customers some of the widest choices of products possible. From holidays to hotels, car hire to business travel, ferry crossings to ski breaks, our brands specialise in providing all the travel options you'll ever need.

    An evaluation of our portfolio showed duplication across some of our brands so we have taken the decision to consolidate a few of our smaller niche brands to ensure a more focused offering to our customers.

    As a company we are committed to continually offering our customers the widest choice of products and the best customer service possible.

    To find out more about our brand portfolio, please visit the 'about us' pages of our lastminute.com website.
  4. How do I change my booking
    Should you require any assistance, please call us on 0871 222 3213.
  5. How can I cancel my booking?
    Should you require any assistance, please call us on 0871 222 3213.
  6. How can I get a refund on my original booking?
    Should you require any assistance, please call us on 0871 222 3213.
  7. How can I get a new confirmation email?
    Should you require any assistance, please call us on 0871 222 3213.
  8. I haven’t received my tickets yet?
    Should you require any assistance, please call us on 0871 222 3213.
  9. How do I make a complaint?
    Please send all complaints to
    Customer Relations
    4th Floor
    Victoria Gate
    Chobham Road
    Woking
    Surrey, GU21 6JD
    Alternatively please email us at customerrelations@onlinetravel.com
  10. I can’t view your Terms and Conditions
    If you would like to see a copy of our Terms and Conditions, you are able to download a copy of them by clicking here
  11. How do I make a new booking?
    We are pleased to introduce you to our sister site, lastminute.com, where you can find all your holiday and travel needs - including flights, hotels, packages and city breaks. Please visit our website www.lastminute.com
  12. Who is lastminute.com?
    You can find out all the information that you need on our website, please click here: http://www.lastminute.com/site/help/about_us/about-us.html
  13. I made a new booking with lastminute.com, how can I contact them?
    You will find all the contact details on the lastminute.com homepage http://www.lastminute.com/site/help/homepage.html?templateName=std_adp&p_faqid=4
travel4less and lastminute.com logos